COVID-19



Please read the following information carefully to find out all of the measures we have in place in order to keep you safe whilst visiting!
 


Face Coverings 
It is now the law for anyone entering a building indoors to wear a face covering. All customers MUST wear one whenever your not seated at a table and eating/drinking. You will be refused entry to the park if you try to enter without a face covering.
If for any reason you cannot wear a mask, you must show an exemption card. Our staff members will also be following the same rules in regards to masks.

 
Social Distancing 
We are following the social distancing guidelines of keeping a safe distance of 1-2 metres between you and people outside of your household. This means when queuing you will have to stand on the yellow markers on the floor (in both the reception and café). You may also find yourself queuing to take part in certain activities on the trampoline courts (e.g. the airbag).
 


Enhanced Cleaning 
We have always pride ourself on having very high cleaning standards, however, we are now using a specific Anti-Virus spray when cleaning parts of the park, this has been proven to kill the coronavirus germs. You’ll also notice certain activities being closed off for a couple of minutes whilst our staff clean them (e.g. basketball to clean the balls). Staff will also be spending extra time cleaning objects that are touched regularly by customers (e.g. door handles, backs of chairs, hand rails etc).
 


Limited Capacity
We will be limiting the amount of people able to jump per session. We’ve also calculated the amount of people allowed in the building at any one time (inclusive of staff) and will be very strict in following this. It’s now recommended that you book online to avoid any disappointment.
 

Track & Trace 
It is now reccomended that you download the NHS COVID-19 App on your smart device. You will find QR codes around the building to scan in on the app, once you've done this please show the sign in message on your device to a member of staff. If for any reason you do not have the NHS COVID-19 App, as a last resort we do have our own Track & Trace system in place in which you will need to fill out. If you refuse to give this information or check in with the app, you will be refused entry to park.
 


Hand Sanitizing 
We ask that ALL customers sanitize their hands upon arrival, failure to do this will mean you are refused entry to the park. You will also notice sanitizing stations around the park, please use these as regular as possible.
 
 

No Groups of More than 6 People 
Any groups that EXCEED 6 people will be refused entry. This includes jumpers AND spectators. For Example: if you have 4 people jumping in your session, you will then only be allowed to bring up to 2 spectators.
 
 

Staff Temperature Checks 
Before starting their shift, all staff are asked to check their temperature and make note of this when signing into the building. They are also asked to self assess whether they feel unwell or have any covid-19 symptoms. Doing this will prevent any sick staff members from attending work and halting any possible spread of the virus.
 
 
 
---------------------------------------------------------

 


FREQUENTLY ASKED QUESTIONS IN REGARDS TO COVID-19
 

What hours will you be open and which sessions are you running?
 
Term-Time Opening Hours
Pre-School Session 9:30am-4pm (Monday-Friday) *under 5’s only*

Open Jump Session 4-7pm (Monday-Friday) *all ages*

10am-7pm (Saturday & Sunday) *all ages*
 
School Holidays and Bank Holidays
Open Jump Session 10am-7pm (Monday-Sunday) *all ages*
 


Do I need to book online?
It is advisable you book online to avoid the disappointment of being turned away if we are at maximum capacity. However, if we do have the space, we will allow people to walk in.
 

 
Can I sign the waiver at home to limit contact?
Yes. The waiver is available to sign by clicking SIGN WAIVER at the top of this page.
If you are unable to sign a waiver online, we are offering a paper waiver to be signed in-house. You will have to sign this EVERYTIME you visit though, so it is recommended to sign it on here.
 
Doing this prior to your arrival will make the check in process much quicker. 
 

 
Will all the areas of the Park be open again?
Some elements of the Park may be closed during your session for a couple of short minutes for cleaning, other than that we are fully operational and have all areas of the park available for use.
 


How often will the trampolines and surrounding areas be cleaned?
We will be cleaning the park throughout the day with high touch point areas sanitised regularly  along with the toilets which will be cleaned frequently throughout the day.
 

 
What if I have a Gift Card that expired during lockdown (March 2020 – July 2020)
Contact the park on 01623 709510 and we will be able to discuss your options.



I had a booking during the time you were closed, can I rebook?
Yes, please contact us on 01623 709510 or drop us an email and one of our team will assist you with this.
 
 

What is the maximum number of people I can bring with me?
To ensure all safety is monitored, please limit your booking to only members of your household or support bubbles, as required by Government guidelines. We kindly ask that all customers do not arrange to meet multiple groups at our park. We also ask that groups attending do not exceed 6.
 

 
Do I have to wear a mask?
Yes - In line with Government guidance, anyone entering an indoor space must wear a face mask if over the age of 11. Masks aren’t required when bouncing on the trampoline courts or when seated in our eating area eating/drinking.
 
 

Can I visit if I feel unwell?
NO. Please do not visit if you are feeling unwell or have any of the following symptoms of Covid-19. High temperature (37.8C+), A new continuous cough or a Loss of smell or taste.
 
You will be asked if you have any of these symptoms when you book. Anyone presenting these symptoms will be refused entry.